Contact Us!

Backwater Outdoors is available anytime for questions about orders, equipment, boats, trips, or if you just want to talk bowfishing.  We'd love to hear from you.  

For questions on orders, sales, or products email sales@backwateroutdoors.com

And we are available by phone at:

256-776-9109 

10:00 AM - 7:00 PM CST, Monday - Friday

Feel free to leave a message if we're unavailable, and we will return your call as soon as possible. 

Your emails and phone calls will be returned promptly and your online orders are processed same day, and we always try and ship same or next day.  Customer service and quick turnaround are of the utmost importance to us, and we realize this is what makes or breaks a business.  Our site uses 128 bit Secure Socket Layer encryption for the most secure transactions.  We are always glad to hear from our customers and appreciate your comments. 

We accept Visa, Mastercard, American Express, Discover, and offer express payment with your paypal account.  You may also phone in your order with a credit card or mail in a check or money order.

 

Privacy Policy

Thank you for your business!

Backwater Outdoors, LLC

6239 Hwy 72 East

Gurley, AL  35748

 

Terms and Conditions:

Most orders will ship UPS and many items are shipped direct from the manufacturer. Please provide your UPS shipping address and USPS mailing address if you have both. Please check product details for manufacture direct products and special shipping times. No special requests on manufacturer direct items.

Return Policy:

 Opened packages can't be returned.
 Manufacturer defects or warranty issues should be taken up with manufacturer of product.
 Orders can be returned within 10 days of purchase for refund or replacement and the following terms and conditions will apply. You are responsible for return shipping!!
 All returns are required to be authorized, which must be obtained from our Customer Service Department prior to your returning the product.
 Return authorizations are valid for 10 days and the product must reach our warehouse before then.
 Products sent back without authorization will not be accepted.
 Returning of non-defective products will be subject to a 15% restocking fee on cost.
 Shipping charges are non refundable.
 Replacement product will be shipped out on receipt of the returned product by Backwater Bowfishing without additional shipping charges.
 Where appropriate, credit will be given within three weeks of return of the product.
 Credit will calculate based on price of product on the date the returned item reaches Backwater Bowfishing warehouse.
 Backwater Bowfishing will have no liability after 10 days of the date of invoice.
Bows, lights/light bulbs, hydro-turf, bow strings, and videos/games are non-returnable

 

Home